C L O U D 5

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Privacy Policy

Cloud5 Catering W.L.L respects and protects your privacy. This Privacy Policy explains how we collect, use and safeguard your information when you interact with our website and services, including Topup Card payments.

1. Information We Collect

Contact details you provide, such as name, email address and phone number. Order and transaction information when you place catering orders or top up a card. Technical information such as IP address, browser type and pages visited.

2. How We Use Your Information

To process and manage your catering orders and Topup Card transactions. To respond to your enquiries and provide customer support. To improve our services, offerings and website experience.

3. Payment Data

Online card payments are processed securely by our payment service provider (MPGS). We do not store full card numbers or CVV codes on our servers. Limited tokenised/payment reference data may be stored to identify transactions.

4. Data Sharing

We do not sell your personal data. We may share information with trusted service providers (such as IT, hosting and payment partners) solely for the purpose of delivering our services, under appropriate confidentiality safeguards.

5. Your Rights

You may request access, correction or deletion of your personal information where permitted by local law. To exercise these rights, please contact us using the details below.

6. Contact

For any questions or concerns about this Privacy Policy, contact us at info@cloud5catering.com.